RideVie · 2026-10-22
Cancellation & Refund Policy
Version / last updated: 2026-10-22
Summary
You can cancel from your account or by contacting RideVie. The refund depends on how long before the pickup time you cancel and is calculated on the amount you have already paid.
| When you cancel | Refund |
|---|---|
| 24 hours or more before pickup | 100% of the amount paid |
| From 12 hours up to less than 24 hours before pickup | 50% of the amount paid |
| Less than 12 hours before pickup | No refund (0%) |
| After the pickup time, or once the driver has arrived or started the trip | Cannot be cancelled online — please contact RideVie |
Not paid yet? Cancelling a booking you have not paid for costs nothing.
How to cancel
- In your account: open the booking and choose to cancel it.
- Or contact RideVie with your booking code (ridevie.info@gmail.com · +84931955977 · Zalo +84 905030288 · WhatsApp +84931955977). Bookings made without an account are handled this way.
Change the pickup time instead
If your plans change you can move the pickup to another date or time instead of cancelling: change it yourself in your account at least 3 hours before the current pickup time, up to 2 times per booking. After that, or for shared rides and fixed routes, please contact RideVie.
How refunds are paid
- Refunds go back to the payment method you used. For a bank transfer, RideVie may ask you to confirm the receiving account.
- Where your payment method supports it, the refund request is sent automatically; otherwise RideVie sends it manually and the booking shows “refund pending” until it is done.
- Banks and payment providers need processing time before the money appears in your account.
If RideVie cancels or cannot serve your trip
If RideVie cannot assign a vehicle or has to cancel a confirmed booking, you receive a full refund of what you paid or, if you prefer, help to rebook.
Flight delays and no-shows
- Enter your flight number and arrival time when booking, and tell RideVie early if the flight is delayed or rescheduled. A delayed flight on its own is not treated as a cancellation or a no-show.
- If you are not at the pickup point and cannot be reached, the booking is treated as a late cancellation (refund as in the last tier of the table above).
Accommodation and eVisa assistance
Accommodation and eVisa assistance requests are handled by quote. The cancellation terms for those services are stated in the quote RideVie sends before you pay and can differ from the table above.
Need help with a refund?
Contact RideVie with your booking code: ridevie.info@gmail.com · +84931955977 · Zalo +84 905030288 · WhatsApp +84931955977. If you disagree with a refund decision, reply with your reasons and we will review it.