How can we help?
Booking, pickup, payment and trip support for RideVie customers.
Customer guides
5 results
AI Smart Location: find a pickup without exact address
Use natural language, hotel names, landmarks or voice to find pickup and destination.
How to book an airport transfer
Enter flight information, pickup point, vehicle and passenger details.
Airport transfer: pickup time, flight time and direction
Know exactly what time to enter for airport pickup versus airport drop-off.
Location search: typed places first, current location on request
How RideVie uses typed hotels/cities/airports, suggestions and optional device location.
Private Car: vehicle size, fare, waiting and stops
Choose 4/7/16/29/45 seats and understand route pricing, waiting and configured surcharges.
Still need help?
Create a support request and include a booking code or screenshot if needed.
